Frequently Asked Questions
Everything you need to know about your favorite cozy essentials.
How do I know if my Ugg boots are authentic?
All authentic Ugg products feature a security label on the left shoe or boot. This label includes a QR code that, when scanned, redirects you to our official verification page to confirm the product's legitimacy.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks and certain care products are final sale unless defective.
How should I clean and maintain my sheepskin boots?
We recommend using our specialized Ugg Care Kit, which includes a protector, cleaner, and conditioner. Avoid direct heat or sunlight when drying, and never put sheepskin products in a washing machine.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping times typically range from 7 to 14 business days, and duties or taxes are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical sourcing. Our sheepskin is a byproduct of the food industry, and we strictly follow the Animal Welfare Policy to ensure all materials are sourced from suppliers who treat animals humanely.